Shipping and Refunds
Please find information about how and when we deliver coffee. If you have any concerns, please get in touch at firstname.lastname@example.org
Delivery of our coffee is free if the order is over 2KG
For internet sales under 2kg, you have a choice of tracked Royal Mail 48 hour or courier delivery.
If your order qualifies for a courier, orders placed before 10am GMT will be ready for next day service.
Please bear in mind we roast on certain days of the week which may affect your order and when it is dispatched. This is to ensure our coffee is as fresh as possible. Roasting times can vary based on demand.
Our new custom built shipping boxes are now in use. Recyclable and providing better product protection than the plastic bags.
Our aim is to have everything you receive in the post to be either coffee or recyclable/biodegradable materials.
Coffee grounds can usually be placed in your food waste bin, but please check with your local council website. Coffee grounds can also be put on a compost pile.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened. You’ll also need the receipt or proof of purchase. Coffee, as a perishable good cannot be returned to us. If you have any issues with our coffee, please get in touch.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as coffee), and custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.